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Caregiving Service

Transitioning Technology Through a Rebrand

A caregiving service went through a corporate rebrand and needed domain names, email addresses, URLs, and roughly 50 applications updated across departments without disrupting users. Ollon built a phased rollout, reviewed SSO configurations, and automated profile updates through each platform's API. The transition ran smoothly, with uninterrupted access and consistent branding across every system.

A caregiving service supporting the elderly wishing to age in place went through a corporate rebrand.

Ollon evaluated the risks and developed a strategic plan to implement the updates. This involved tweaking branding elements within the apps, and assessing each system's impact. A phased rollout was planned and implemented to keep disruptions minimal.

The transition went smoothly, with system updates and user access uninterrupted while the new branding was consistently applied across all platforms. Careful planning minimized disruption for users and kept operations running efficiently, showcasing our ability to handle complex rebranding across multiple systems.

Python, Salesforce, Freshdesk, BambooHR, Google Suite, Monday

Our Expertise in Action

API integrations

Updating roughly 50 applications for a caregiving service's rebrand meant changing user profile information consistently across every platform, not just the ones with an admin panel built for bulk edits. Ollon wrote automated scripts that used each platform's own API, including Salesforce, Freshdesk, BambooHR, Google Suite, and Monday, to push the new branding and email details directly into user profiles instead of updating each account by hand. That scripted approach meant a change made once applied consistently across every platform's user base, with no manual entry to introduce inconsistencies. The API driven updates are what made touching 50 applications during a single rebrand actually feasible on the project's timeline.

Business System Integrations

A caregiving service's rebrand touched roughly 50 applications, and Single Sign On connections and ticket history in systems like Freshdesk still had to keep working through the change, not just the visible branding. Ollon reviewed and verified SSO configurations across every connected platform before the cutover, then used Freshdesk's own API to migrate existing support tickets to the new email profiles instead of letting that history become orphaned under old addresses. Working directly with each application team meant integration specific issues got caught and fixed before they affected users. Every business system stayed connected through the transition instead of breaking quietly and going unnoticed until a customer complained.

Corporate rebranding technology transition

Every piece of a caregiving service's digital footprint had to change together for its rebrand to a new name, including domain names, email addresses, URLs, and branding elements inside roughly 50 applications. Ollon assessed the risk each system carried if updated incorrectly, then built a plan that tweaked branding elements application by application instead of treating the rebrand as a single simultaneous cutover. That risk based sequencing meant the highest impact systems got the most careful handling, while lower risk updates moved through the plan faster. The organization's new brand identity reached every application without the outages or broken links a less deliberate approach to that many systems would have risked.

Phased rollout planning

Switching roughly 50 applications over for a caregiving service's rebrand all at once would have hit every department and every user on the same day, with no way to catch problems early. Ollon grouped the rollout by which departments actually used which applications, then split the change across five separate deployment dates instead of one. The first batch went to a smaller, more tech savvy group with fewer business critical applications, and each later batch used lessons from the one before it to bring in more departments and more affected users. By the final batches, the process was streamlined enough to bring in the departments with the most exposure without the disruption a single cutover would have caused.

International multi department coordination

A caregiving service's rebrand touched departments in different countries, each relying on a different subset of its roughly 50 applications for daily work, so a single global update plan risked missing what any one region actually needed. Ollon coordinated the rebrand updates across those departments and countries directly, working with each region's application teams to confirm timing and requirements before rolling changes into their systems. That direct coordination meant a change made for one country's instance of an application did not create surprises for another department relying on the same platform. The rollout reached every department and country without any one region falling out of sync with the rest.