Customer Support Services Provider
Automated Device Tracking
A customer support provider had no efficient way to enforce device naming standards or track usage across its Microsoft Intune environment. Ollon built two automated workflows, one scanning devices for naming compliance and another tracking user logins, built with the company's IT leads. The IT team now has clear visibility and can enforce standards without manual checks.
Situation
A customer support services provider needed to improve how its IT team managed and monitored employee issued devices through their existing Microsoft Intune environment. The team lacked visibility into user activity and had no efficient way to enforce standardized device naming or track compliance across the organization. Manual processes created operational overhead and made it difficult to maintain consistent policies at scale.
Solution
Ollon developed two automated workflows tailored to the company's operational requirements. One workflow scanned Intune managed devices for naming compliance, while the other tracked user logins to monitor device usage. These solutions were developed and tested in close collaboration with the client's IT leads to ensure alignment with their infrastructure and management goals.
Results
The automation reduced manual effort, improved the accuracy of asset data, and gave the IT team clearer insight into device compliance. With greater visibility and control, the team can now proactively manage their Intune environment and enforce standards across the organization. Ongoing support includes training and enhancements to help the client extend automation as their needs evolve.
Technologies
Microsoft Power Automate, Microsoft Intune, Azure Automation Runbooks, Powershell,
